Privacy Policy
Last Updated: November 2024
1. Introduction
PawPaw Spa & Clinic ("we," "us," "our," or "Company") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website pawpawspaandclinic.com and use our services.
2. Information We Collect
2.1 Information You Provide
- Contact Information: Name, email address, phone number, address
- Pet Information: Pet name, breed, age, medical history
- Booking Details: Appointment preferences, service selections
- Payment Information: Payment method details (processed securely)
- Communication: Messages, inquiries, feedback
2.2 Information Collected Automatically
- IP address and browser type
- Pages visited and time spent on site
- Device information and operating system
- Cookies and similar tracking technologies
3. How We Use Your Information
- To provide and improve our services
- To process bookings and appointments
- To send appointment reminders and updates
- To respond to inquiries and customer support
- To send promotional offers (with your consent)
- To comply with legal obligations
- To prevent fraud and enhance security
4. Sharing Your Information
We do not sell, trade, or rent your personal information. We may share information with:
- Service Providers: Payment processors, hosting providers, email services
- Legal Requirements: When required by law or court order
- Business Partners: Only with your explicit consent
5. Data Security
We implement industry-standard security measures to protect your information, including:
- SSL/TLS encryption for data transmission
- Secure password storage
- Regular security audits
- Limited access to personal information
6. Cookies and Tracking
Our website uses cookies to enhance your experience. You can control cookie settings in your browser. We use cookies for:
- Session management
- User preferences
- Analytics and performance tracking
7. Your Rights
You have the right to:
- Access your personal information
- Request correction of inaccurate data
- Request deletion of your data
- Opt-out of marketing communications
- Request data portability
8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for their privacy practices. Please review their privacy policies before providing information.
9. Children's Privacy
Our services are not directed to children under 13. We do not knowingly collect information from children. If we become aware of such collection, we will delete it immediately.
10. Policy Updates
We may update this Privacy Policy periodically. Changes will be posted on this page with an updated "Last Updated" date. Your continued use of our website constitutes acceptance of the updated policy.
11. Contact Us
For privacy-related questions or concerns, please contact us at:
- Email: admin@pawpawspaandclinic.com
- Phone: +918910523637
- Address: Serampore, West Bengal, India